| Keeping technology simple
At Abbey business, we have an established reputation for providing
simple, easy to use solutions for all your banking and saving needs.Our
e-banking service provides a whole range of benefits, whether you're new
to the Internet or an experienced surfer.
Key features and benefits
• Simple, secure, fast and convenient access to your
account
• Make bill payments
• Cancel direct debits and standing orders
• Look at your balance
• Order a statement or replace lost or stolen cards
Security
When you use our e-banking for business service you know it's safe. At Abbey
business we take security very seriously and place the highest
of priorities on protecting customer information.
The identities of customers using e-banking for business are confirmed
through the dual use of e-banking for business passcodes and memorable details.
All information passed between Abbey business and customers using
e-banking for business is sent using the strongest encryption technique
commercially available - 128 bit SSL - to ensure that the information
being transmitted is protected.
|
| |
Technical requirements
In order to enjoy all the benefits and services that Abbey
business provide on the Internet, you will need one of the following supported web
browsers installed on your computer, click on one of the buttons below to
download one.
If you have any technical problems downloading a browser, we recommend you
contact either your Internet Service Provider, Netscape or Microsoft.
For more details on how to get the best from the Abbey business
e-banking service please see the information below.
PC Requirements
To use the Abbey business e-banking service, you must have a computer with
the following minimum requirements:
- Windows 95, Windows 98, Windows 2000 or Windows NT4 operating system
- Pentium (or equivalent) 133 Mhz processor (200 Mhz processor and above
is recommended)
- 32 Mb memory
- 2 Mb graphics card
- One of the following web browsers:
Microsoft Internet Explorer 5.01 service pack 2
Microsoft Internet Explorer 5.5 service pack 2
Microsoft Internet Explorer 6.0
Netscape Communicator 7.01
At present we do not support Microsoft Internet
Explorer 5.5 without service pack 1.
Mac Requirements
To use the Abbey business e-banking service, you must have a Mac with the
following requirements:
- Mac OS 8.1
- 350 Mhz Processor
- 32 Mb memory
- 2 Mb graphics card
- Netscape Communicator 7.01 (recommended)
Other Browsers
The Abbey business site is optimised for use with Internet
Explorer and Netscape (for PC) and Netscape 7.01 (for MAC). Other browsers
may not work.
Screen Resolution
The Abbey business site is best viewed at a resolution of 800x600
pixels. In order to change the screen resolution on a PC, go to
START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS and change
the screen area to 800x600 pixels. On a Mac, go to
APPLE MENU>CONTROL PANEL>MONITORS in order to change the screen
resolution.
Colour
The Abbey business site is best viewed at a colour-depth of
greater than 256 colours (16bit). In order to change the screen colour
settings on a PC, go to START>SETTINGS>CONTROL PANEL>DISPLAY>SETTINGS
and change the colour palette so that it is greater than 16 bit. On
a Mac, go to APPLE MENU> CONTROL PANEL>MONITORS to change the
colour settings.
Security
In order to protect your personal details the security encryption level
of your browser should be set at 128bit SSL. This means any information
sent or received via the internet is encoded and secure. This in most
cases can be checked in the HELP > ABOUT menu in the browser.
Cookies
The Abbey business site use cookies that do not contain personal
information and are set to expire as soon as you leave the site using
the LOG OFF button.
Please ensure that your browser is set to accept cookies using the
EDIT > PREFERENCES > ADVANCED > Please ensure that both sections
are ticked (in Netscape Navigator) or
TOOLS > INTERNET OPTIONS > SECURITY > CUSTOM LEVEL > Please
ensure that both sections are ticked (in Microsoft Internet Explorer)
menus.
Still experiencing problems?
If your computer meets the minimum requirements but you are still experiencing
problems, here is a checklist of possible causes:
- Since security must be tight to protect you, make sure you have 128bit
SSL encryption enabled. This can in most cases be checked in the HELP
> ABOUT Internet Explorer menu in the browser. When the About Internet
Explorer window appears, check the Cipher Strength option. If this is
below 128-bit then click on update information. This will take you to
the Microsoft website (this link opens in a new window)
to download the latest encryption pack. Security information is
also available on the Netscape website (this link opens in a new window).
- Make sure that you have enabled your browser's Javascript capabilities
by checking the EDIT > PREFERENCES > ADVANCED (in Netscape Navigator)
or TOOLS > INTERNET OPTIONS > ADVANCED (in Microsoft Internet
Explorer) menus.
- Make sure that your browser is set to accept cookies, again in the
EDIT > PREFERENCES > ADVANCED (in NetscapeNavigator) or TOOLS
> INTERNET OPTIONS > SECURITY > CUSTOM LEVEL (in Microsoft
Internet Explorer) menus.
If you are still experiencing technical problems please contact our e-commerce
support line on 0845 6070 666. This line is open between 08:00 - 21:00 Monday to Friday
and 08:00 - 13:00 on Saturdays. To help us improve our service we may record or monitor phone calls.
|
|
