Business Banking Code
Abbey business is committed to the Business Banking Code which sets out the governing principles of a bank's dealings with its business customers with a turnover up to £1M. You can obtain a free copy of the Banking Code from your relationship manager or from any branch. Alternatively you can visit the websites of the British Bankers Association or the Banking Code Standards Board where a copy of the Banking Code can be read or downloaded.

Should you have cause to complain about any of our products or services, please contact the banking centre on 0845 6070 666 who will be pleased to help you.

The Banking Code does not apply to customers of branches on the Channel Islands or the Isle of Man or in other locations outside of the UK.

To view a summary of the Business Banking Code click here, this is an Adobe Acrobat Portable Document Format (PDF) file, so make sure you have the free reader software from Adobe before going further!

Financial Ombudsman Service
Some activities carried on by Abbey Business are covered by The Financial Ombudsman Service. We can tell you if you would be covered by the Ombudsman scheme. Copies of our complaints handling procedures for relevant products, together with copies of the Financial Ombudsman Service's explanatory leaflet are available on request.

The Ombudsman will only consider complaints after we have provided you with written confirmation that our internal complaints procedure has been exhausted. We will advise you of your right to refer to the Ombudsman at the time that we issue our final response advising that our complaints procedure has been exhausted.

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0207 404 9944
email: banking.ombudsman@obo.org.uk
website: www.obo.org.uk

The Business Banking Code is included here for reference only and may not be reproduced or redistributed for any reason without the prior written consent of BBA Enterprises Ltd. The Business Banking Code is reproduced with the permission of BBA Enterprises Ltd. Copyright of Business Banking Code remains with BBA Enterprises Ltd. All rights reserved. BBA Enterprises Ltd. 2002.